Refund and Cancellation Policy

1. Free beta

While Socialrum is offered free in beta (including pricing shown as free on our marketing site), no payment method is required for that free access, so there is nothing to refund for free beta use. Nothing is charged unless you choose a paid plan when one is offered.

2. Cancellation (paid plans)

When paid plans are available, you can cancel your subscription at any time from account settings or by contacting hello@socialrum.com. When you cancel, your subscription does not renew for the next billing period, and you keep access to paid features until the end of the period you have already paid for.

3. Refunds (paid plans)

You can request a full refund within 14 days of any paid charge, for any reason. This applies to your first payment and to renewals. Contact hello@socialrum.com with your account email and order or payment reference. We also refund duplicate charges and billing errors in full. Refunds are issued through our payment provider to your original payment method; timing depends on your bank or card provider.

4. Your statutory rights

Nothing in this policy affects any refund or cancellation rights you have under the consumer protection laws of your country of residence.

5. Contact

SOCIALRUM LLP

hello@socialrum.com